A website is no different from a physical retail store in that people want to feel like they’re getting service.
Websites and physical stores suffer a similar problem: it’s shocking how many people shop all the way to checkout and decide to opt out of the purchase!
Designing your eCommerce website is essential to building your brand and establishing trust with shoppers. Design provides a corporate identity and a consistent message with which a customer can relate.
When thinking about design for an eCommerce site, there a few elements that are key. It’s important to know these going into the project so that the image is clear across all channels and the identity remains the same.
Corporate Identity and Branding
One of the first things a new company needs to address is its logo. The logo provides a theme and brands the company with the image it wants to portray.
Logos can be professional and clean, or fun and colourful. They can use streamlined fonts or mix them up to create something a little more kid-friendly or creative. The most important thing when creating a logo is to express what the company is about.
Also, keep in mind that this logo is going to be used across a lot of channels so it needs to be something that can fit in places other than just an online store.
After the logo has been created, a company wants to make sure it has carried that logo over to other important communications channels. This is where corporate identity and branding come in.
Just like a retail store, when a customer enters an eCommerce site they get a certain feel. They might be drawn to colors or fonts, or even just a logo.
As they navigate away from the store to other channels like a blog, Facebook or Twitter page, it’s important to help them keep that feeling. This establishes trust and constantly ingrains that image in their mind as they shop, read, tweet or browse Facebook.
Online Store Template
After a company creates a logo and establishes general colors for its branding, they’ll want to start thinking about the template of the online store. The template is essentially the frame that goes around every webpage and allows a customer to navigate to other pages. There is normally a header, top navigation, side navigation and footer. It’s important that a template is easy to navigate and allows a customer to get to a product with as few clicks as possible.
Categories and products should be well-organized, and a customer should have no confusion on where to find a product. It’s also important to keep the template clean so that there isn’t clutter.
Many stores use their side navigation as a way to promote products or specials which is great! But, it’s important to keep distractions to a minimum and use the homepage as a place to call out sales and get customers into the site.
Online Store Homepage
The homepage of an online store can make or break sales. The most important feature of a homepage is call-to-action features. A call-to-action tells shoppers what to do next, and is usually represented by graphics that say something about a sale, special items or new products.
There are many elements that go into an online store design. Product images are important, the way the product page is laid out makes a difference, and the buttons that customers can push throughout the site need to be clear.
The bottom line is this: if a new store can start with a great logo and establish its identity, create a template that is easy to navigate, and provide call-to-action features on the homepage, they’re already off to a great start.
You have established your Identity, created a template,… now you need the world to know. >MORE